Terms & Conditions

The following sections contain important information that applies to all participants of Food Safe Limited’s online and onsite training programmes. Participants must read the below information before attending training. 

Trainees agree to the following terms and conditions by ticking the box when applying for a course(s) with Food Safe Limited. Such terms and conditions are legally binding at the time of booking(s).

Arrival and attendance

Trainees must be punctual and arrive at least 15 minutes before the start of the course and must be present for the entirety of the course. The trainer on duty will make a written record of trainee attendance. Trainees that arrive 15 minutes or more after training starts will be asked to re-book for the course on another date.

It is expected that all trainees actively participate in the course. The trainer on duty will observe trainees on their understanding of the course material and assess participation levels. The trainer will also assess trainees’ ability to complete all assignments and exercises.

Food Safe Limited reserves the right to accept trainees at its discretion.

Our Health & Safety Policy: Click here

Covid-19: On-site trainees must let Food Safe know if:

• they are not feeling well
• they have received a confirmed diagnosis of Covid-19
• they are waiting for a Covid-19 test, or the results, or considered a probable case, or have been asked to self isolate
• they are a close contact of another people in the last 14 days who are probable or confirmed to have Covid-19

Course payment

Food Safe Limited offers Direct Bank Transfer and Credit Card payment options.

Payment by Online Banking 

Kiwi Bank Account Number: 38-9012-0669239-00

Account Name: Food Safe Limited.

Please include your surname and date of training in the Reference field, for example: Michael 18/06.

All fees exclude GST.

Course fees may be changed at short notice.

Cancellations & Refunds

1. • Written notification to [email protected] of non-attendance and cancellations received 10 working days or more before the course – an admin fee of $20 and a 5% bank processing fee applies. In the case of overseas trainees, the bank processing & admin fee is variable, and is dependent on overseas bank charges and the time involved in processing.
     
   • Written notification to [email protected] of non-attendance and cancellations received within 10 working days before the course: non-refundable, full course fees apply. 
   • If a trainee cannot attend on their original course date, we will endeavour to re-schedule them into another class but we cannot guarantee a space on any preferred date. Trainees will have one rescheduling/postponing opportunity, after which trainees will be required to pay and book the course again.
   • The rescheduled/postponed date must fall within 3 months of the original course booking date, after which trainees will be required to pay and book the course again.
   • A request to reschedule or postponement is not deemed to be a new booking. It is simply a rescheduling and postponement, and done in good faith. Any cancellations/refunds in this scenario will apply to the original course booking date.

Cancellations – Potential Training Cancellation Scenarios

1. • Food Safe Limited endeavors to provide trainees with a quality training experience. Some of our public training programmes include catering for a hot beverage on arrival in hotel conference training room facilities.
   • If an insufficient number of trainees confirm attendance then Food Safe Ltd reserves the right to cancel a training programme.
   • When a training programme is cancelled Food safe will try to do this as early as practicable and where possible provide an option for a trainee to re-book training.
   • Food Safe Ltd is committed to the legislation and a 48-hour downtime or as required by law and Ministry of Health protocols (training cancellation) if a trainer becomes sick with symptoms that can spread, to minimise the risk of safety to food companies who attend our training.
   • Training could also be cancelled for circumstances beyond our reasonable control such as travel or flight cancellations for a trainer, Covid-19 & close contact notification, road closures, extreme weather etc
   • Trainees who are traveling from a distance are advised to book refundable travel and accommodation to avoid inconvenience.
   • As a result of the above Food Safe will not be liable for any resulting cost to trainees.

Assessment – Achievement support

1. • Outcome-based evidence for an achievement decision includes conversation, observation, documentation, and verification.
   • Verification conversations include audio/video recording.
   • On completion of training, Food Safe will update either the trainee/company manager / ITO (where applicable) about a trainee’s achievement status and if any further assessment is required.
   • If a trainee does not Achieve (A) the assessment the status will be Not-Yet-Achieved (NYA).
   • If this is the case (NYA) the options ahead for a trainee will be clearly explained by Food Safe.

Code of Conduct
Food Safe Limited may ask a course attendee to leave a course or withhold achievement if the trainee:

1. • does not attend the scheduled course as required
   • is unduly disruptive during the course
   • is in possession of alcohol or anything illegal at the course
   • does not adhere to health and safety regulations
   • displays any form of harassment that is offensive to the trainer and/or other attendees
   • is deemed to have not completed the assessment themselves

During training breaks, venue rules and regulations apply.
Use of mobile phones and electronic devices are prohibited during training except for the purposes of engaging in training-related activities and assessments.

Privacy & IP
Audio and video recordings of our training sessions are not allowed. None of our training materials may be reproduced, adapted, modified, or translated in any way without our prior express written permission. Trainees may view information and materials for personal, non-commercial use. Trainees agree not to license, distribute, create adaptations or derivative works from, transfer, sell or re-sell any document, information, content, or service obtained from us without our specific prior written consent.

Disability
If you have a disability that you feel may affect your attendance or ability to participate please contact Food Safe Limited at [email protected] before booking the course.

Business competition
Food Safe Limited is a market leader in training capability. While we endeavour to help people and the public at large succeed with food safety and quality training, we reserve the right not to train/coach/provide training process and/or methodology insight, etc. to people who are in current or future business competition to Food Safe Limited.

Duplicate Certificate Processing Procedure Requests. See here

For NZQA Unit standard-based training: 

For NZQA training undertaken in collaboration with an ITO and for certificates issued by the ITO please contact the relevant ITO click on the links below.

Primary ITO
Competenz

NZQA Record of learning

1. Request a copy of your record of achievement
2. See your Vocational Pathways Profile and Award
3. Update your details
4. Get your results

Trainees can do all of the above directly with NZQA at this link.

 

Complaints
If you are not happy about aspects of Food Safe’s service or the training program, you have several ways of expressing your concerns. Please try number one first and work through the list if necessary.

1. Talk directly, or with a supporter, to your trainer or tutor, the Food Safe team member at an appropriate opportunity and work together to address your concerns.
2. Ask your employer, manager, or industry representative to take up your concerns.
3. Make a formal complaint to Food Safe Limited. To do this, put your concerns in writing and send them by email to [email protected]

Please address your email to:

The Managing Director
Food Safe Limited
37D Crummer Road, Ponsonby
AUCKLAND

All complaints will be investigated within 21 days of receipt.

Legal Disclaimer:

Food Safe Limited reserves the right, as a commercial entity, to utilize all available legal remedies to, including but not limited to, initiating proceedings before a disputes tribunal, pursuing legal review, and/or taking defamation action, including recovering legal costs and time incurred in investigating non-genuine or malicious actions, threats or complaints.

While Food Safe Limited endeavors to put customers and learners at the center of its service, a customer or learner harassing, threatening and discriminating against any employee at Food Safe Limited is not acceptable and will not be tolerated.

Harassment, discrimination, or disrespect of Food Safe Limited employees based on the following, real or perceived, characteristics is not acceptable. These include but are not limited to.

• Race
• Colour
• Age
• Gender (identity, expression)
• Sexual orientation
• National origin, ancestry or citizenship
• Religion
• Marital status, domestic partner status
• Military or veteran status
• Sex, pregnancy, childbirth, breastfeeding, related medical conditions
• Physical or mental disability or conditions
• Genetic information

4.  If you are not satisfied with your response from Food Safe Limited contact the New Zealand Qualifications Authority (NZQA) and make a formal complaint. To do this write to:

The Complaints Officer
Approvals Accreditation and Audit (AAA)
New Zealand Qualifications Authority
PO Box 160
Wellington

5.  For further information you can contact NZQA on 0800 724357 or go to their website http://www.nzqa.govt.nz/for-learners/rights/complaints.html for a copy of the Complaints Kit for formal complaints about providers.

6. International students may contact the International Education Appeal Authority (IEAA). The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their education provider or the provider’s agents. The IEAA enforces the standards in the Code of Practice.

You can write to the IEAA at:

Tribunals Unit
Level 1, 86 Custom House Quay
Private Bag 32001,
Panama Street
Wellington
NEW ZEALAND
Phone: + 64 4 462 6660
Fax: + 64 4 462 6686
Email: [email protected]
Website: www.minedu.govt.nz

7.  An additional option, if you are not satisfied, is to contact Study Complaints | Ngā Amuamu Tauira https://www.studycomplaints.org.nz/